Privacy and confidentiality

Your information matters

This privacy notice explains how Blue Oak Counselling handles personal information received through enquiries, bookings and counselling. Contact us if you would like to discuss privacy before sharing information.

Information we collect

Enquiries and bookings may include your name, contact details and appointment preferences. Counselling records may include relevant health information, your circumstances, consent, session notes and information needed to provide and administer your care. We seek consent for collection of health information, except where the law permits or requires otherwise.

How information is used

Information is used to respond to enquiries, arrange and provide appointments, maintain counselling records and administer the service. Where relevant, we discuss consent before communicating with a parent, carer, referring practitioner or another support person.

Confidentiality and its limits

Counselling information is treated as confidential. Confidentiality has limits, including disclosure with your consent, disclosure required or authorised by law and circumstances involving a serious threat to life, health or safety. These limits are discussed during informed consent.

Online services

This website is hosted by Systeme.io. Online booking is provided through Zanda. Using these services may involve their handling personal information under their own privacy policies. Please contact Blue Oak if you would like information about service providers, storage locations or privacy arrangements before booking. Ordinary email is not suitable for sending detailed health information or sensitive documents.

Records, access and corrections

Personal and counselling information needs appropriate protection and retention in accordance with applicable requirements. You can request access to your information or ask for a correction by contacting Blue Oak. We may need to verify your identity. Legal exceptions may apply to access requests.

Privacy questions and complaints

Email hello@blueoakcounselling.au, call 1800 498 451 or write to PO Box 2009, Melton South VIC 3338. Explain your concern and the outcome you would like. You can also contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints or the Victorian Health Complaints Commissioner at https://www.hcc.vic.gov.au/make-complaint.

Updated 4 October 2026.28